This Privacy Policy describes how Houston Garage Door Pros ("we", "us", or "our") collects, uses, and shares information when you use our website (https://garagedoorhoustonpros.com) or contact us for garage door services.
Information We Collect
When you submit a contact form or request a quote, we collect the following information:
- Name and contact information (phone number, email address)
- Service requests, project details, and preferences
- IP address and browser information (for spam prevention)
- Communications you send to us
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URL through server logs and analytics tools.
How We Use Your Information
We use the information you provide to:
- Return your call or message to schedule service
- Provide a quote for the requested work
- Coordinate garage door repair or installation
- Follow up on completed service
- Improve our website, services, and customer experience
- Comply with legal obligations
How We Share Your Information
When you submit a service request, your contact information (name, phone, email, service details) is shared with a licensed, insured garage door provider in your area to fulfill your request.
We may also share information with service providers who help us operate our website and business, including hosting, analytics, and customer relationship management platforms. These parties are contractually required to protect your data.
We may disclose information when required by law, legal process, or to protect the rights, safety, or property of Houston Garage Door Pros, our users, or the public.
Cookies and Tracking
Our website uses the following tracking technologies:
- Google Analytics 4 (GA4) — to analyze website traffic and usage patterns
- Meta Pixel (Facebook) — to measure advertising effectiveness
- Google Ads — to track conversions from advertising campaigns
These tools use cookies and similar technologies to collect anonymized usage data. You can manage cookie preferences in your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Phone Calls
Phone calls to and from Houston Garage Door Pros may be recorded for quality assurance, training, and record-keeping purposes. By calling our business number, you consent to the recording of the call. If you do not wish to be recorded, please notify the representative at the beginning of the call.
Data Retention
We retain your personal information for up to 24 months from the date of your last interaction with us for business record-keeping purposes. Call recordings are retained for up to 12 months. You may request earlier deletion of your data at any time by contacting us.
Your Privacy Rights
If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act (TDPSA). The California Consumer Privacy Act (CCPA) also provides specific rights for California residents, including the right to know, delete, and opt out of the sale of personal information.
We do not "sell" personal information as defined by the CCPA. When we share your contact information with a garage door provider to fulfill your service request, this constitutes sharing for a business purpose, not a sale. You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, contact us at info@garagedoorhoustonpros.com. We will respond within 45 days.
Third-Party Services
Our website relies on the following third-party services, each with their own privacy policies:
- Cloudflare — hosting, CDN, and security
- Google Analytics 4 — website analytics
- Meta (Facebook) — advertising and conversion tracking
- Telnyx — phone call routing and recording
Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. All data is transmitted over encrypted HTTPS connections. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Houston Garage Door Pros at info@garagedoorhoustonpros.com.